COMPLAINTS & APPEALS POLICY

Purpose

EFOODTRAINER complaints & appeals policy is developed to provide information for the trainee’s to understand our complaints & appeals procedures.

Complaints Policy

If trainee is dissatisfied with EFOODTRAINER’s services, he/she can file a complaint. 
To submit the complaint trainee needs to send the following information to Customer Support at support@efoodtrainer.com:

After submission of the required information to the Customer Support, EFOODTRAINER will respond to the complaint within 72 hours. If the trainee is unsatisfied with the resolution, the issue will be elevated and presented to the Oversight committee. Some cases can take up to 3 weeks, if the complaint cause needs detailed review.

Appeals Policy

If trainee desires to appeal our decision on the test outcome, certificate use and issuance, he/she needs to file an appeal.

To submit the appeal trainee needs to send the following information to Customer Support at support@efoodtrainer.com:

After submission of the required information to the Customer Support, EFOODTRAINER will respond to the appeal within 72 hours. If the trainee is unsatisfied with the decision, the issue will be elevated and presented to the oversight committee. Some cases can take up to 3 weeks, if the appeal cause needs detailed review.

Questions and contact information

If you have any questions or need any additional information contact our Customer Support at support@efoodtrainer.com